Please identify your patient by CBDR ID only in your help request

CBDR knowledge base articles

HTC tutorials and FAQ's

Why does my temporary password not work?
When you register for a myCBDR account you are sent a temporary password that will look similar to T&nf4#2Lh5. If you copy and paste this temporary pas...
Fri, 21 Feb, 2020 at 4:16 PM
What are the Help Desk phone hours?
The Help Desk phone number is 905-525-9140 extension 27595.  We answer the phone between 9 am and 4 pm EST from Monday to Friday. We are closed on all s...
Tue, 18 Feb, 2020 at 2:06 PM
What is the difference between CBDR and MyCBDR sites?
CBDR.ca is the website for clinicians and nurses to view the data entered by patients. MyCBDR.ca is the website for patients to enter their treatments. ...
Tue, 18 Feb, 2020 at 2:07 PM
Received Products - why can't I enter more than 100 vials?
When you enter your received product, the calendar defaults to today’s date.  Change the calendar date to the day you received the shipment. Select your pr...
Fri, 14 Feb, 2020 at 3:41 PM
NEW! Adverse Event- Neurological Events
A new event type ‘Neurological Event’ is now available in the Adverse Events. It lets you record the following events  Motor Neuron Disease  Sporadic CJD...
Mon, 4 May, 2020 at 1:09 PM
NEW! Bleed, No Treatment
A new treatment type ‘Bleed – No treatment’ is introduced. This treatment type will let you report bleeds that the patient chose not to treat either because...
Mon, 4 May, 2020 at 1:11 PM
New! Adverse Event - COVID 19
Please read the document carefully. Kindly pay special attention to items 8, 9,11 and 12 highlighted in bold Log in to CBDR and click on ‘Adverse Event...
Tue, 9 Jun, 2020 at 8:40 AM
Fixing error message for IE 8,9,10 users
You won't be able to access CBDR or MyCBDR using Internet Explorer 8, 9 or 10 on Windows 8 and 7 without making changes to your browser settings. ...
Tue, 28 Jul, 2020 at 4:05 PM